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Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued
business partners, we have grown from one dealership in 1977 to over 31 in 2007. DCH Auto
Group's success reflects our commitment to our mission statement: "To be an innovative
industry leader totally committed to customer satisfaction, employee satisfaction,
integrity and teamwork."
Innovation:
While we have invested in state-of-the-art technologies, true innovation is not only
technology or capital driven. DCH employees experiment with novel ways of doing things
in order to provide the best customer satisfaction. To recognize innovators, we have a
quarterly innovator award at each store.
Customer Satisfaction:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales
and service, and our group has earned more of the prestigious J.D. Power and Associates
Certified Retailer Awards than any other auto group in the U.S.
Employee Satisfaction:
DCH employees earn competitive wages and receive superior benefits with recognition and
rewards for longevity. Our dealerships offer comfortable work environments where employees
can continuously improve their skills and have opportunities for advancement.
Integrity:
DCH builds long term relationships with its customers and business partners based on honesty,
fairness, trust and mutual respect.
Teamwork:
All DCH employees go through the group's culture, value and team building training. They are
committed to aligning their actions with DCH values. They know it is in the best interest of
the team to keep our customers happy and that by putting the team's interest ahead of individual
interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and
Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
President and CEO
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